Webinar

Agentic AI 101: Business Values and Technical Foundation

Agentic AI is reshaping how businesses think about automation, decision-making, and intelligent systems.

Join TQA for an introduction to Agentic AI—automation that adapts, collaborates, and pursues goals autonomously.

This session bridges technical and business perspectives, showcasing real-world use cases in healthcare and commercial industries. Learn how Agentic AI works, why it matters, and how to implement it.

Key Takeaways

01

RPA vs Agentic AI

Understand what Agentic AI is and how it differs from traditional AI and RPA

02

Real world examples

Discover real-world business applications and outcomes across key industries

03

How to build Agentic systems

Explore the technical building blocks of Agentic AI systems

04

Identifying opportunities

Learn how to identify use cases and prepare your organization for adoption

05

What does the future hold?

Gain strategic insights into the future of automation and human-AI collaboration

Ben Park, Chief Technology Officer at TQA

Ben Park

Chief Technology Officer

Dillan Hackett

Innovation Director

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Ben Park

Chief Technology Officer

Ben Park, Chief Technology Officer at TQA

Ben Park is Chief Technology Officer at TQA, a specialist consultancy helping enterprises harness automation, AI, and emerging “agentic” technologies to transform how work gets done. In his role, Ben shapes TQA’s technology strategy, leads the firm’s innovation agenda, and works closely with clients around the world to design and scale intelligent automation platforms, AI agents, and conversational business applications that deliver measurable business outcomes.

With more than three decades of experience in technology and IT services, Ben has built and led high-performing teams across product innovation, AI, service management and digital transformation. Before joining TQA, he held several leadership roles at Sopra Steria, including Director of Artificial Intelligence and Principal Value Propositions Lead, where he was responsible for building new AI capabilities and taking data-driven digital services to market.

Ben is a regular speaker and commentator on the future of work, generative AI and agentic automation, and has contributed to industry content on topics such as conversational business applications and the blend of human and machine in modern customer and employee experiences. He is particularly passionate about helping organisations move beyond experiments to build robust, scalable AI and automation ecosystems that are secure, governed, and aligned to real business value.

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Dillan Hackett

Innovation Director