Agentic AI for Aviation, Airlines and Travel

Keep flights moving when disruption hits. AI solutions for aviation and airlines help you identify impact fast and coordinate the next steps.

Introduction

Airlines run on tight schedules and high safety standards, with complex coordination across operations, customer service, and cargo. Peak travel seasons only add to this pressure, as teams ramp up hiring and handle higher volumes across the network. Disruption from severe weather or labor action can then snowball into delays and customer impact. Agentic AI connects data to workflows so teams can see what changed and trigger the right actions with traceable control, thereby reducing manual triage and maintaining consistent communication.

Without the success of the automation team, we physically wouldn't have been able to fly passengers

Director of Data and Automation British Airways
1 / 2

Thanks to TQA, we're starting to grow at pace and have been able to triple what we've been achieving annually

Head of Software Ecosystem International Airlines Group
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Our Expertise

Agentic AI works in aviation when it supports real operational workflows, not isolated tasks. TQA designs systems that connect your data to the moments where action is needed, then routes work with clear guardrails so teams stay in control.

Crisis Response

Our Crisis Identification and Customer Impact Framework helps you detect incidents globally and understand impact quickly. It ingests a trusted incident feed, converts it into a location and time window, then matches it to operational and customer data. Each match is enriched with the details teams need to act.

Flight Operations

Pre-flight workflows decide whether an aircraft leaves on time. Agentic AI can pull required inputs across systems and surface missing items early, so exceptions reach the right owner faster. This reduces last-minute manual effort and supports consistent execution, with traceable actions that meet the operational bar for reliability.

Crew and Engineering

Crew and engineering workflows often rely on manual coordination when schedules shift or requirements change. Agentic AI can validate rules and assemble the right context, so approvals move faster. Teams spend less time chasing status and more time resolving exceptions that affect readiness, with consistency that holds across departments.

Customer Service

Customer service teams handle high volumes across routine requests and irregular operations. Agentic AI can bring booking details, policy rules, and operational context into one view, then guide the next step so responses stay consistent. During disruption it helps agents move faster with the right updates, and in steady-state it reduces manual searching and repeat follow-ups, with a clear record of actions taken.

Travel Agency Support

Travel agencies and distribution partners rely on timely updates when itineraries change. Agentic workflows can prepare partner-ready updates, validate what is permitted, and keep changes aligned across systems. This reduces manual follow-up and keeps partners informed, so fewer issues escalate.

Cargo Operations

Cargo teams need accurate status and quick coordination when conditions change. Agentic AI can surface shipment context, flag exceptions early, and route the right task to the right owner. This cuts down on time spent chasing updates and helps teams keep cargo moving as planned.

Why TQA?

TQA turns agentic AI into real-world advantage by delivering systems that work in real operations. We have deep airline experience beyond generic back office automation, including flight operations workflows. We also run a 24/7 managed service for mission-critical automation and are being asked to expand support to internally built AI solutions.

01

IMPROVE ON-TIME PERFORMANCE

Surface risks earlier in pre-flight and operational workflows to reduce avoidable delays.

02

REDUCE MANUAL TRIAGE

Identify impact faster and route work automatically so teams focus on decisions, not coordination.

03

PROTECT CUSTOMER EXPERIENCE

Support consistent customer communication during disruption with accurate, prioritized information.

04

SUPPORT OPERATIONAL RELIABILITY

Design workflows that hold up in production where failure has real operational consequences

05

EXTEND THE VALUE OF EXISTING SYSTEMS

Connect legacy and modern platforms through agentic workflows instead of forcing major replacement projects.

06

SCALE GOVERNANCE WITH ADOPTION

Keep actions traceable and controls consistent as automation and agentic AI expand across teams.

Our Aviation, Airlines and Travel Accelerators

Get a clear path to implementing agentic AI in aviation.

Start with high-impact operational workflows, prove value quickly, then scale across disruption response and mission-critical execution.

  • Advisory
  • Professional Services
  • Managed Services

Align leaders on priorities and define a roadmap across people, process, technology, and governance. This is where you select the first use case with a clear operational outcome, often tied to disruption response or pre-flight reliability.

Design and deliver agentic workflows that integrate with your existing systems and operating model. Typical starting points include crisis impact identification and pre-flight exception handling.

Keep solutions reliable once live with proactive support and continuous improvement, designed for round-the-clock operations and strict reliability requirements.

Success stories

Proven success through our client case studies.

Insights for Aviation, Airlines and Travel

Schedule a Consultation

We’re here to be your trusted partner in Agentic AI. You can schedule a meeting with us by using the form and we’ll be touch.

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