Agentic AI for Energy and Utilities

Optimize asset performance with autonomous agentic workflows. TQA deploys AI agents in energy to turn real-time operational data into proactive maintenance and cost-saving actions.

Introduction

Energy and utilities providers are navigating the “trilemma” of rising demand, aging infrastructure, and decarbonization, while customers expect clearer communication, faster issue resolution, and better self-service. Agentic AI in energy and utilities coordinates work across legacy OT and modern enterprise IT, so operational signals translate into verified actions. That includes turning sensor data into maintenance work orders without manual lag, and supporting customer workflows that reduce avoidable contact and improve service consistency.

30%

Agentic workflows can improve operational efficiency by 20-30% in asset-heavy environments, like oil and gas (McKinsey)

50%

reduction in contact center volume in utilities with AI agents proactively resolving issues (McKinsey)

10-15%

increase in Net Promoter Score when companies use AI to hyper-personalize customer interactions (Bain)

Our Expertise

Agentic AI delivers results in energy and utilities when it aligns with the realities of critical infrastructure. Work spans operational technology and enterprise systems, and reliability depends on fast, controlled execution. TQA designs agentic workflows that coordinate work across the value chain, keeping decisions explainable and actions traceable.

Asset Maintenance

Keeping the power on depends on anticipating problems before they become outages. Agentic workflows help teams forecast maintenance needs and prioritize work, then keep follow-ups moving across systems. This reduces manual effort in planning and improves response when conditions change.

Revenue Assurance

Inaccurate billing and slow reconciliation lead to revenue leakage. Agentic workflows automate data extraction and reconciliation steps so billing becomes more accurate and issues are flagged earlier. The result is stronger revenue protection with less manual rework.

Customer Service

Customers expect fast answers at any hour. Agentic workflows support 24/7 customer service through conversational experiences that resolve common inquiries efficiently and personalize the customer journey. This reduces contact center load while improving service consistency.

Operational Insight

Operational data is only useful when it drives meaningful action. Agentic workflows surface real-time insight and coordinate the next step, which supports quicker decision-making and stronger operational safety. Teams spend less time chasing updates and more time acting on what matters.

Why TQA?

TQA turns agentic AI into real-world advantage by delivering systems that work in real operations. We map a clear path from strategy to implementation, then build solutions that fit your specific challenges and current landscape.

01

KEEP THE POWER ON

Predict outages and optimize resources so reliability improves without adding complexity.

02

MAXIMIZE THROUGHPUT

Scale capacity and value without adding resources by automating repeatable work.

03

QUICKER DECISION-MAKING

Use real-time insights to tackle problems faster and reduce operational lag.

04

BETTER CUSTOMER SERVICE

Offer personalized service with AI through always-on customer support.

05

CONNECT YOUR DATA

Bring operational and customer context together so decisions are based on a complete picture.

06

OPTIMIZE OPERATIONS

Automate and optimize workflows for peak efficiency across the value chain.

Schedule a Consultation

We’re here to be your trusted partner in Agentic AI. You can schedule a meeting with us by using the form and we’ll be touch.

"*" indicates required fields

Consent*