Case Study
Texas Children’s Hospital: Updating employee records using conversational AI
At a Glance
Texas Children’s Hospital needed a way to quickly and efficiently comply with CDC guidelines during the COVID-19 outbreak and reduce operational costs, while offering employees and patients smoother, more qualitative interactions with their healthcare providers. They turned to TQA Healthcare and Druid AI to launch a state-of-the-art Conversational AI assistant. Learn more about their success.
Compliance challenges in healthcare
The project successfully addressed several critical challenges to ensure a seamless operational rollout. First, the team ensured the vaccination status of over 13,000 medical and administrative staff members. By keeping the operation streamlined, they reduced the need for human agents to handle sensitive data, which simultaneously lowered the costs of process implementation. Finally, the initiative was instrumental in following and enforcing all relevant CDC guidelines.
Learn more in the video interview below.
Results
24/7
availability
Facilitated a multi-language assistant able to communicate with staff and patients with 24/7 availability
95%
digitalization
Enabled 95% digitalization of the verification process
4
FTEs
Provided cost and time savings for both the hospital and its staff (from 100 FTEs to 4 FTEs)
2
months
Updated vaccination records in less than 2 months for 13,000 workers’ vaccination status
Editor's comment
The interview took place at UiPath Forward in Las Vegas in 2022. Element Blue was acquired by TQA in September 2023 and is now known as TQA Healthcare.
Related Case Studies
Schedule a Consultation
We’re here to be your trusted partner in Agentic AI. You can schedule a meeting with us by using the form and we’ll be touch.
"*" indicates required fields
