Webinar

The Future of Supply Chain Optimization in Healthcare

Agentic AI is redefining how modern healthcare organizations approach supply chain operations.

Agentic AI is redefining how modern healthcare organizations approach supply chain operations.

In this webinar, the TQA team explores how Agentic AI has the potential to transform fragmented, reactive healthcare supply chains into intelligent, adaptive systems that improve outcomes and efficiency.

While this technology is still emerging in the healthcare space, we’ll walk through theoretical use cases that illustrate how Agentic AI could address challenges like demand volatility, inventory shortages, and disconnected data environments.

Key Takeaways

Expect practical insights and actionable frameworks to help you evaluate, plan for, and eventually scale AI across complex, regulated clinical operations, without disrupting what's already working.

01

Perks of Agentic AI

What makes Agentic AI uniquely powerful in high-stakes healthcare supply chains

02

Identifying Agentic AI opportunities

Concrete examples of Agentic AI reducing waste, avoiding shortages, and improving care delivery

03

How to get stakeholder buy in

How to align clinical and operational teams around AI-driven supply chain transformation

04

Implementing in regulated environments

Guidance from TQA and healthcare leaders on implementing AI in sensitive, regulated environments

05

Deploying Agents

Strategic roadmap for scaling Agentic AI in healthcare supply chains with trust, traceability, and measurable ROI

Speakers

A.J. Hanna

Sr. Director Customer Development

Ben Park, Chief Technology Officer at TQA

Ben Park

Chief Technology Officer

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Consent*

A.J. Hanna

Sr. Director Customer Development

Leveraging both a background in healthcare operations and a history of starting and advising others on the implementation of Intelligent Automation programs, A.J. assists Sales, Operations and Marketing in supporting prospective and existing clients throughout their automation journey.

With nearly 30 years in Healthcare operations (including time at Elevance and Ascension) and over a decade in Intelligent Automation, A.J. helps healthcare business leaders understand the “where” and the “why” in the effective use of intelligent automation and agentic AI technologies.

A.J. is here to provide a practical and experienced perspective on the challenges and rewards of automating workflows. From stakeholder management to process evaluation to the Center of Excellence structure, he is focused on leveraging his experience and personal investment in the intelligent automation industry to help clients navigate what can be an unexpectedly challenging path toward automation success.

A.J. was a founding member of the IEEE Working Group on Standards in Intelligent Automation.

Outside of work, A.J. follows the Indianapolis sports teams, plays golf (poorly), visits Walt Disney World often, and loves movies.

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Ben Park

Chief Technology Officer

Ben Park, Chief Technology Officer at TQA

Ben Park is Chief Technology Officer at TQA, a specialist consultancy helping enterprises harness automation, AI, and emerging “agentic” technologies to transform how work gets done. In his role, Ben shapes TQA’s technology strategy, leads the firm’s innovation agenda, and works closely with clients around the world to design and scale intelligent automation platforms, AI agents, and conversational business applications that deliver measurable business outcomes.

With more than three decades of experience in technology and IT services, Ben has built and led high-performing teams across product innovation, AI, service management and digital transformation. Before joining TQA, he held several leadership roles at Sopra Steria, including Director of Artificial Intelligence and Principal Value Propositions Lead, where he was responsible for building new AI capabilities and taking data-driven digital services to market.

Ben is a regular speaker and commentator on the future of work, generative AI and agentic automation, and has contributed to industry content on topics such as conversational business applications and the blend of human and machine in modern customer and employee experiences. He is particularly passionate about helping organisations move beyond experiments to build robust, scalable AI and automation ecosystems that are secure, governed, and aligned to real business value.

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