Blog Article
UiPath Community Webinar: Communications Mining
Dillan Hackett, Innovation Director and leader of the UiPath Community London Chapter, highlights strategies for optimizing communications data to further enhance customer experience and gain competitive insight.
Editor’s comment: Since this webinar was recorded in April 2024, UiPath has released more products and features across their agentic automation platform, including a tool named one of TIME’s Best Inventions of 2025. Visit their website for the latest.
From sending an email to responding to a customer request, every business conversation matters. But processing these communications has always been manual, costly, and inefficient. Until now. In this webinar, UiPath Community explores some of the new Communications Mining features designed to streamline internal operations and drive business growth.
Speakers included:
- Dillan Hackett, UiPath London Chapter Leader and Innovation Director at TQA (formerly Tquila Automation)
- Flavio Martinelli, Technical Account Manager at UiPath
- Cristina Vidu, Regional Community Manager, EMEA, at UiPath Community
The session covered:
- Product presentation of Communications Mining, a no-code platform for automating and analyzing your most common and time-consuming requests.
- Use cases, including hands-on approaches to measuring and improving automation impact, scaling AI across the business, and enhancing efficiency.
- A step-by-step guide to using Communications Mining in UiPath Studio.
Watch the recording of ‘Communications Mining from zero to hero’ now.
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