Webinar
Closing the Loop: How Epic-Integrated AI Is Cutting Hospital Readmissions
Epic-integrated AI outreach catches the gap between discharge and follow-up, before it becomes a readmission.
See how a conversational AI agent, integrated directly into Epic via UiPath, runs structured post-discharge outreach by phone and text, confirms medications, schedules follow-up, and writes every outcome back into the record your care teams already use.
Why this matters
The cost of hospital readmissions
Every year, patients leave the hospital and head home believing the hard part is over. For too many, it is not. A missed question about medication. A follow-up appointment that never got booked. A call that never came. These are the quiet moments where a readmission begins, and they hit hardest in rural communities, where the follow-up care that would catch a problem early is often hours away. Health systems feel this gap every day. Care teams know which patients are most at risk, but do not have the hours in the day to call every one of them, every time, before something slips.
The Cost Quantified
~140M
US emergency department visits a year
6%+
ED-discharged patients return within 72 hours
$41.3B
spent on preventable readmissions each year
38%
of preventable cases are medication-driven
3%
of base payments Medicare withholds from hospitals exceeding peer readmission benchmarks
What's the Solution
How conversational AI is reducing hospital readmissions
Conversational AI changes the math. Instead of a static text reminder or a scripted chatbot, a conversational AI agent can call or message a patient directly, understand what they say back in plain language, and act on it: confirming a medication was picked up, booking a follow-up visit, or flagging a concern straight to a nurse. It runs at a scale no care team can match on its own, and only brings in a person when a patient actually needs one.
TQA has partnered with PatientGenie to bring that capability directly into Epic. In this on-demand session, AJ Hanna at TQA and Alex Zoller from PatientGenie show how PatientGenie's Conversational AI runs two structured outreach waves, immediate post-discharge and a 30-day follow-up, integrated via UiPath so every outcome writes back into the record your care teams already use, without adding headcount.
Who should watch
Health system and health plan leaders in care management, population health, and value-based care, plus Epic application teams evaluating automated outreach.
Takeaways
What you will learn
01
Two-wave outreach
How the two-wave outreach model targets the two highest-risk windows after discharge
02
Epic integration
How native Epic integration via UiPath keeps outcomes in the clinical record without manual entry
03
22% modeled reduction
What a modeled 22% reduction in 30-day readmissions looks like against peer-reviewed benchmarks
04
Equity-centered design
How equity-centered design, including age-based SMS and voice routing and English and Spanish support, extends the program to rural and underserved populations
Meet the Speakers
TQA and Patient Genie deliver AI-powered patient outreach and care gap closure for health plans and health systems, pairing Patient Genie's conversational AI agents with TQA's enterprise integration layer. Read more about the partnership.
Alex Zoller
CEO
FAQ
Frequently Asked Questions
How does registering for this on-demand insight session work?
Register once with your work email and you get instant access to the recording. There is no live session to join and no fixed time to clear on your calendar, watch whenever it suits your schedule, and return to the same link any time.
How does this affect exposure under the CMS Hospital Readmissions Reduction Program?
Hospitals with risk-adjusted readmission rates above peer benchmarks can lose up to 3 percent of Medicare payments under the program. Closing the gap in the first 30 days directly targets the readmissions that drive that penalty, so the same outreach that protects patients also protects reimbursement.
Does this replace our existing care management or discharge planning team?
No. It extends their reach. The agent handles routine, high-volume check-ins at scale and escalates only the cases that need a person, so care coordinators spend their time on the patients who actually need one.
Is this just a chatbot?
It is a structured conversational agent, not a scripted bot. It holds a natural conversation over SMS or voice, understands what the patient actually says, and takes the next action itself, confirming a filled prescription, booking an appointment, or flagging a case, with escalation logic built in for anything a person should handle instead.
Does this work for health systems not on Epic?
This session is built around TQA’s Epic integration, which uses UiPath as the connective layer between Patient Genie’s agent and the EHR. Teams on other platforms should ask their TQA contact how the same integration pattern applies to their own environment.
Who is this insight session for?
Health system and health plan leaders in care management, population health, and value-based care, plus Epic application teams evaluating automated outreach.
Is this session free?
Yes. Registration is free. More details will be shared upon signup.
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