Event

TQA at ServiceNow Knowledge, Las Vegas

TQA is attending ServiceNow Knowledge in Las Vegas on May 5th-7th, 2026. Join ServiceNow and TQA to explore agentic automation at an immersive three full-day event at Venetian Expo and Wynn Las Vegas.

TQA is one of the few ServiceNow partners specializing in Workflow Data Fabric, the layer that connects your data across systems and makes it usable to AI agents. We build agentic AI systems that improve the accuracy and reliability of your Configuration Management Database (CMDB) and convert legacy, unsupported workflows into modern flows on the platform.

Book time to meet the team that helps enterprises build agentic roadmaps from the data layer up, supported by business change advisory and technical enablement for structured AI adoption.

Meet The Team

Prem Mandava

ServiceNow Practice Lead

Steven Gerhardt

SVP, Healthcare

Jackie Dunnavan

Account Executive & Head of Strategic Initatives

Why TQA?

01

Workflow Data Fabric Expertise

We connect ServiceNow to your other technology and data sources so AI agents and workflows can use that data where it lives, without heavy data movement or duplication.

02

The Agentic AI Specialists

Get a clear and practical path to agentic adoption. Our specialization in agentic AI, paired with our business expertise, enables us to handle even the most complex use cases.

03

End-to-End Support

Our services cover the full lifecycle of transformation projects, from developing the strategy and building solutions to implementing and managing AI and automation programs.

04

Modernize Legacy Workflows

We use AI agents to convert unsupported or outdated workflows into modern flows on the ServiceNow platform, reducing technical debt and improving maintainability.

05

Governance, Security & Compliance

TQA ensures clear guardrails are in place, so you control access and protect sensitive data in line with your regulatory obligations.

06

Proven Delivery & Rapid Prototyping

We use rapid prototyping to clarify requirements, validate architecture, and help stakeholders understand how a solution will work before implementation.

ServiceNow Knowledge

Date & Time
May 5-7, 2026
Location
Venetian Expo

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Prem Mandava

ServiceNow Practice Lead

Prem Mandava is the ServiceNow Practice Lead at TQA. In this role, Prem Mandava has built the ServiceNow practice focused primarily on Workflow Data Fabric, AI Agents, AI Control Tower, as well as RPA Assessments and migration to ServiceNow AI Agents, flows, and bots. Prem has led several large-scale agentic programs and built and scaled ServiceNow Practices for the last 10 years.

Steven Gerhardt

SVP, Healthcare

Steven has spent over 25 years in software consulting and product development, with a leadership background rooted in his experience as a business owner and entrepreneur. His expertise focuses on selling and managing enterprise software delivery, with a specialization in cloud-based technologies, web application architecture, and SaaS.

For more than a decade, Steven has concentrated on the healthcare sector, establishing it as a specialized vertical for process automation in back-office and clinical delivery application workflows. In 2023, he sold his company, Element Blue, to TQA (formerly Tquila Automation), where he now serves as the SVP of Healthcare.

His current vision for the industry centers on the transformative potential of agentic AI technology. He advocates for the shift toward specialized software agents that autonomously produce work outcomes by leveraging adaptive learning models and complex knowledge sets to streamline healthcare operations.

Professional Highlights

Specialties: Intelligent automation, agentic AI, customer satisfaction, sales operations, and consumer engagement.
Education: Bachelor of Science in Biology from Baylor University and a Master’s in Biotechnology from Johns Hopkins University.
Community Involvement: Serves on the board of directors for several educational non-profit organizations in the Houston area.

Steven is a frequent speaker on cloud strategy and the future of intelligent automation, educating customers on how to harness next-generation technologies to optimize business operations.

Jackie Dunnavan

Account Executive & Head of Strategic Initatives